Cancellation Policy

We currently do not accept email appointment requests. Please use our booking system or call one of our studios with questions.

The Powder Room requires a credit card number to reserve your appointment. We understand busy schedules and different circumstances can not be avoided so we are happy to cancel your appointment with 24 hours notice. If any cancellation is not made with more than 24 hours notice, you will be charged 50% of the service fee. Missed appointments are subject to charge in the full amount.

At The Powder Room, we strive to create the ideal look for each guest. Should we not complete your look to your satisfaction, please contact us within 7 days of your original service so that we may make it flawless.

•  Redo scheduling is done and provided by your original service provider.  If you do not wish to see your original service provider, scheduling approval is under the discretion of management.

• The redo service must be scheduled within 14 days of the original service.

• The redo policy does not cover a change in the style or color initially requested.

• Please allow us to style your hair after your service as the results are most accurately evaluated on properly finished hair.  If you choose to leave the salon before the styling service is completed, you are relinquishing your rights to a redo service.

• Any redo requests made after 7 days from the original service date will be under the discretion of management approval.

• Complimentary redo services or refunds are not available on color corrections.

• Refunds are not available on services.

•  We will not be liable nor offer redo services for hair color that has been done outside of our salon. 

(We cannot guarantee a color service if the guest has previously had color done outside of our salon)