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Dear Clients, 

All workers have been told not to come to work if sick, or if they are exposed to a person who has COVID-19. Employees understand to follow DPH guidance for self-isolation and quarantine, if applicable. Upon being informed that one or more of our staff test positive for, or has symptoms consistent with COVID-19 (case), We have a plan in place to have the case(s) isolate themselves at home and require the immediate self-quarantine of all employees that had a workplace exposure to the case(s). Alternate, staggered or shift schedules have been instituted to maximize physical distancing.

  • Symptom checks are conducted before employees enter the workspace. Checks include a check-in concerning cough, shortness of breath or fever and any other symptoms the employee may be experiencing. These checks can be done remotely or in person upon employees’ arrival. 

  • All of our staff who have contact with the public or other staff during their shift(s) are offered, at no cost, a cloth face covering. The covering must cover the nose and mouth and is always to be worn by staff during the workday when in contact or likely to come in contact with others.

  • Staff wash or sanitize hands before and after using or adjusting face coverings.

  • Staff avoid touching eyes, nose and mouth.

  • Staff are instructed to wash their face coverings daily.

  • Staff are using all required protective equipment, including eye protection and gloves when required for service. Workers can consider using glasses, goggles, or face shields in addition to face covering while providing service.

  • All workstations are separated by at least six feet.

  • Staff are prohibited from sharing food and beverages and encouraged not to share equipment in break rooms. Staff are allowed frequent breaks to wash their hands with soap and water, and employees should scrub their hands with soap for 20 seconds (or use hand sanitizer with at least 60% alcohol when employees cannot get to a sink or handwashing station).

  • Staff are prohibited from eating or drinking anywhere inside the workplace other than designated break rooms or outdoor eating areas to assure that masks are worn consistently and correctly.

  • Disinfectant and related supplies are available to staff at both establishments.

  • Hand sanitizer effective against COVID-19 is available to all employees at both establishments.

  • Each worker is assigned their own tools, equipment, work supplies and defined workspace. Sharing held items is minimized or eliminated.

  • A copy of this protocol has been distributed to each employee.

  • Measures are in place to ensure physical distancing of at least six feet between and among workers and customers, except when providing haircutting/styling services.

  • No walk-in appointments are available.

  • Do not bring children or others to the appointment.

  • If the appointment is for a child a parent or guardian may wait in the salon but must maintain 6 feet of distance from others and wear a cloth face covering.

  • Workers do not see multiple customers at once
    (e.g., while one customer’s hair is drying, another receives a haircut).
    Services for one customer are completed before a new customer is seen by the same worker.


  • Virtual check-in technology is used whenever possible to notify workers when a customer arrives. Customers are asked to wait outside or in their cars instead of waiting in the salon or barbershop. Persons waiting outside should maintain a six (6) foot distance from each other.

  • Staff have been instructed to maintain at least a six (6) foot distance from each other in all areas of the workplace as much as possible.

  • Staff workstations are separated by at least 6 feet and common areas are configured to limit employee gatherings to ensure physical distancing of at least 6 feet.

  • Workers have been instructed to avoid handshakes, hugs, or similar greetings that break physical distancing.

  • Workers are discouraged from congregating in high traffic areas, such as bathrooms, hallways, or credit card terminals.

  • Occupancy in employee restrooms, break rooms and other common areas is limited to permit physical distancing. Reconfiguration of these sites (removal of chairs from break rooms, etc.) is implemented to practice physical distancing.

  • Workflow is reviewed and changes made to permit physical distancing during pickups and deliveries. Shelving, bins, bulletin boards or other transfer-aiding materials are installed to avoid the need for person-to-person hand-offs of purchases.

  • Staff meetings are held in a room that accommodates physical distancing or are held over the phone or via webinar.

  • Customers are verbally screened for COVID-19 symptoms upon arrival. If the customer is exhibiting any symptoms, has been sick, or has been exposed to someone who has been sick, the appointment is rescheduled at least 14 days in the future.

  • Disposable gloves are provided to supplement frequent handwashing or use of hand sanitizer with at least 60% alcohol for tasks such as handling commonly touched items.

  • Amenities, including magazines, books, coffee, water, self-service stations, and other items for customers, have been removed from reception areas.

  • Hand sanitizer, sanitizing wipes, tissues and trash cans are available to customers in the reception area and workstations.

  • Clean face coverings are available for workers to ensure that if soiled, these can be changed during the shift. Where possible, offering clean face coverings to customers, should their face covering become soiled. Workers and customers must at all times, use cloth face coverings during haircutting and other close contact services. 

  • Disposable gloves are worn for services that require them (e.g. chemical hair services). Wearing gloves is done in conjunction with regular hand washing.

  • A cleaning and disinfection plan has been developed to address the following: High traffic area’s such as reception areas,including stairway’s, stairwells, and handrails; Common areas and frequently touched objects (e.g., tables, doorknobs or handles, light switches, phones) are disinfected on an hourly basis during business hours using EPA approved disinfectants; All handles, hoses, spray nozzles, and other equipment before and after use on a customer; Chairs, headrests, shampoo bowls, and other items between use All payment portals, credit card readers, pens, and styluses after each use.

  • Shears and other non-electrical tools are cleaned and disinfected by removing all visible debris, cleaned with soap and water, and dried. Then sprayed or wiped with or immersed in an EPA-registered disinfectant that demonstrates bactericidal, fungicidal, and viricidal activity approved for COVID-19. Tools are left to set for the full amount of time required by the disinfectant manufacturer. Immersed items like combs or brushes, are then removed at the end of contact time, rinsed, and dried with a paper towel or clean, freshly laundered towel.

  • Electrical tools, such as clippers, are cleaned by removing all visible debris and disinfecting with an EPA- registered disinfectant spray or wipe that demonstrates bactericidal, fungicidal, and virucidal activity and is approved for COVID-19. Workstations are cleaned and disinfected between each customer.

  • Including rolling carts, drawers, hand mirrors, hair care and other products and containers. A new smock or cape is provided for each customer.

  • All dirty linens, including towels, smocks, and reusable capes, are placed in a closed container and not used again until properly laundered.

  • Doors are left open, where possible, if they do not open and close automatically.

  • The entire facility, including product display areas, is cleaned and disinfected at least daily.

  • All “test” products have been removed and discarded.

  • Workers are provided time to implement cleaning practices during their shift. Cleaning assignments are assigned for the hours of operation and are part of the employee’s job duties. Restrooms and hand washing facilities are kept stocked with soap, paper towels and toilet paper and sanitized regularly using EPA approved disinfectants.

  • Restrooms are free of any unnecessary products such as candles or beauty supplies.

  • Hands-free equipment has been installed wherever feasible.

  • The HVAC system is in good, working order; to the maximum extent possible, ventilation has been increased.we have installed portable high-efficiency air cleaners, upgrading the building’s air filters to the highest efficiency possible and making other modifications to increase the quantity of outside air and ventilation in the salon.

  • Cashless transactions are strongly encouraged. If reasonable, customers are enabled to swipe their own credit/debit cards, and card readers are sanitized between each guest use.

  • Online outlets of the establishment (website, social media, etc.) provide clear information about facility hours, required use of cloth face coverings, policies in regard to making appointments, waiting outside or in their car for their appointment, preordering, prepayment, pickup and/or other relevant issues. 

    We hope this sets your mind at ease and has addressed any concerns, when coming to your next appointment.  Please feel free to email us at with any further questions or concerns. 

Thank you,

The Team at Powder Room xx

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